Professional resume

Senior-level User Experience professional with over 12 years experience leading the design of user-focused interactive websites, web applications and desktop software projects. Dedicated team member with strong intercommunication skills to work with all levels of an organization. Successful in meeting new challenges and finding solutions that inspire the customer.

  • Experience managing large projects to meet objectives, timelines and budgets
  • Creative and technical proficiency in website design and development
  • Strong knowledge of user interface and usability best practices
  • Success in traditional and agile development environments

Professional Experience

JWT (2007-Present)

Title: Senior Information Architect
Key Roles: Information Architect, User Experience (UX) Strategist, Business Analyst

  • Partner with internal interactive teams and client stakeholders to synthesize project concepts, business requirements, user experience design and content presentation
  • Discover and deliver the user experience strategy and information architecture for a variety of projects, clients and industries
  • Implement best-practice user interface design and usability standards
  • Apply web analytics and search engine optimization strategies to define user content and navigation flows
  • Create and manage all aspects of the user experience architecture, including wireframes, functional prototypes, site maps and other deliverables
  • Recommend social media strategies for online customer marketing opportunities
  • Supervise work of other team members and ensure consistency of messaging, design and technology on all client deliverables

Digineer (2006-2007)

Title: Business Analyst
Key Roles: Information Architect, Business Analyst

  • Conducted usability review of Intranet sites, including heuristic evaluation
  • Captured and document business requirements, data flows, reporting and gap analysis
  • Illustrated business workflow processes using standard flowchart models (Visio)
  • Facilitated requirements sessions with onsite and remote business groups

Gift Certificate Center (now Hallmark Insights) (2005-2006)

Title: Product Development Manager
Key Roles: New Product Development, Business Analyst

  • Defined and developed B2B and B2C incentive products in Fortune 1000 market segments
  • Recommended changes to existing development processes that resulted in improved product quality and faster project delivery
  • Documented and published comprehensive technical reference guides for products
  • Provided market, industry and competitive analysis and positioning of products

Jasc Software (now Corel Corporation) (1998-2005)

Title: Product Manager
Key Roles: Information Architect, User Experience Analyst, Business Analyst, Project Manager, Product Marketing Manager

  • Managed Paint Shop Pro and WebDraw software lines, from definition to development to delivery, increasing annual worldwide revenues from $6M to $36M
  • Conducted market research to identify new product opportunities in emerging market segments
  • Assessed customer needs by observing end user skills and actively listening to their requests; online forums, user groups, client visits
  • Developed and wrote functional product requirements based on customer interaction and interviews
  • Worked with developers to translate visual wire frames into functional prototypes
  • Presented business strategy recommendations to VP and C-level management
  • Estimated and managed project timelines and resource requirements; oversaw budget allocation
  • Resolved and mitigated project risks by working with the product team throughout project lifecycle to review issues and follow up on deliverables
  • Used usability/GUI best practices to improve feature design and implementation
  • Partnered with W3C to assure technical compliance of product implementation with accepted Web standards
  • Administered beta testing programs, including tester recruitment, product distribution, and defect report management
  • Analyzed defects and prioritized internal response; developed additional User Acceptance test cases

Other Employment History

  • Jasc Software, Marketing Events Manager (1996-1998)
  • Coda Music Technology, Marketing Coordinator (1995-1996)
  • Coda Music Technology, Technical Support Representative (1994-1995)

Technical Skills / Experience

Graphics Design:

  • Microsoft Visio
  • Axure RP Pro
  • Adobe Photoshop, Illustrator, ImageReady, LiveMotion, Flash, Fireworks
  • CorelDRAW, Paint Shop Pro

Project Tools:

  • Microsoft Office, Project
  • Corel WordPerfect
  • Adobe Acrobat

Development:

  • Microsoft SharePoint
  • Adobe GoLive, Dreamweaver, Contribute
  • HTML, CSS, JavaScript, PHP, SQL, XML, SVG
  • Content Management Systems: Drupal, Wordpress, MoveableType/Typepad

Education / Training

Professional Associations

Professional Training

Education

  • Bachelor of Arts (Music); Carleton College (Northfield, Minnesota)
  • Homer High School (Homer, Alaska)